Privacy Policy
Introduction
TenderEazy Cleaning (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), which regulates how personal data must be handled in South Africa.
Information We Collect
We may collect and process the following personal information:
- Full name
- Email address
- Phone number
- Physical address (for cleaning services)
- Booking and service details
- Any information you provide through contact forms
We only collect information that is necessary for providing our services and improving your experience.
How We Use Your Information
Your personal information is used for:
- Providing and managing cleaning services
- Processing bookings and inquiries
- Communicating with you regarding services
- Improving our website and services
- Complying with legal obligations
In line with POPIA, personal information must be collected for a specific, lawful purpose and used transparently.
Lawful Processing of Personal Information
We process your information based on:
- Your consent
- The need to perform a service requested by you
- Compliance with legal obligations
POPIA requires that personal data is processed lawfully, minimally, and only for relevant purposes.
Sharing of Information
We do not sell your personal information. However, we may share your data with:
- Trusted service providers and contractors
- Payment processors (if applicable)
- Legal or regulatory authorities when required
All third parties are required to protect your information and comply with applicable privacy laws.
Data Security
We take appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss or damage
- Misuse or disclosure
POPIA requires businesses to implement reasonable safeguards to protect personal data.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purpose it was collected for
- Comply with legal and regulatory requirements
Once no longer needed, your data will be securely deleted or anonymized.
Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Request correction or updates
- Request deletion of your data
- Object to processing of your information
You may contact us at any time to exercise these rights.
Cookies and Website Tracking
Our website may use cookies to improve user experience and analyze website traffic. Cookies help us understand how visitors interact with our site and improve functionality.
You can disable cookies in your browser settings if you prefer.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
TenderEazy Cleaning
Email: info@tendereazycleaning.co.za
Phone: 065 366 7568
Location: Cape Town, South Africa