Privacy Policy

Introduction

TenderEazy Cleaning (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), which regulates how personal data must be handled in South Africa.

Information We Collect

We may collect and process the following personal information:

• Full name
• Email address
• Phone number
• Physical address (for cleaning services)
• Booking and service details
• Any information you provide through contact forms

We only collect information that is necessary for providing our services and improving your experience.

How We Use Your Information

Your personal information is used for:

• Providing and managing cleaning services
• Processing bookings and inquiries
• Communicating with you regarding services
• Improving our website and services
• Complying with legal obligations

In line with POPIA, personal information must be collected for a specific, lawful purpose and used transparently.

Lawful Processing of Personal Information

We process your information based on:

• Your consent
• The need to perform a service requested by you
• Compliance with legal obligations

POPIA requires that personal data is processed lawfully, minimally, and only for relevant purposes.

Sharing of Information

We do not sell your personal information. However, we may share your data with:

• Trusted service providers and contractors
• Payment processors (if applicable)
• Legal or regulatory authorities when required

All third parties are required to protect your information and comply with applicable privacy laws.

Data Security

We take appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss or damage
• Misuse or disclosure

POPIA requires businesses to implement reasonable safeguards to protect personal data.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purpose it was collected for
• Comply with legal and regulatory requirements

Once no longer needed, your data will be securely deleted or anonymized.

Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction or updates
• Request deletion of your data
• Object to processing of your information

You may contact us at any time to exercise these rights.

Cookies and Website Tracking

Our website may use cookies to improve user experience and analyze website traffic. Cookies help us understand how visitors interact with our site and improve functionality.

You can disable cookies in your browser settings if you prefer.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

TenderEazy Cleaning
Email: info@tendereazycleaning.co.za
Phone: 065 366 7568
Location: Cape Town, South Africa